A four-year-old Dunstable boy has been left scarred after falling from a scooter with an allegedly faulty wheel.
Little Jayden Foster of Graham Road injured his face in the accident.
Mum Kelly Flynn, 32, is furious that similar products were not immediately removed from the shelves at Asda in Dunstable, as she claims she had been promised when she went in to complain.
“It took two visits for them to do anything about it,” she fumed. “And I’m really concerned that another child may have suffered broken bones or even brain damage.”
The mother-of-two brought Jayden the blue and yellow neon scooter for his birthday on Ocober 5.
“But he’d only gone about a metre on it when he flew straight over the handlebars on to his face.,” she said. “He was gasping for breath and then he let out a scream that turned my whole body cold.
“I picked him up and took him inside to clean him up. There was blood everywhere. I thought it was just a graze, but now he’s complaining that his eye is hurting.”
Kelly returned the scooter to Asda the next day. She was given a refund and told the product would be taken off the shelves in a ‘serious recall.’ But when she went back two days later with another defective Asda toy – a robot that stopped working after half an hour – she was horrified to see the same scooter on the shelf with a ‘faulty’ sticker on it.
“I called the store manager and she apologised and seemed really angry about what had happened. She said the scooter would be sent off recorded delivery and someone would contact me but so far no-one has.”
She added: “I don’t mind buying food from Asda but I will never buy another toy there again.”
An Asda spokesperson said: “I can assure customers that safety is extremely important to us.
“Although the investigation isn’t complete we do know that there aren’t any major issues with this particular scooter and this seems to be an isolated incident.
“Our service centre is in touch with the customer and has explained that we will not be doing a recall on this product. The colleague who said this at the store is being retrained on our recall procedure.”
> Have you had a problem with Asda scooters? Our contact details are on page 2.