A Blockbuster customer so outraged with the retailer for refusing him a refund after entering administration took matters into his own hands – and won.
Adam Sibley paid £450 to pre-order the Playstation 4 – launched later this month – at Blockbuster in West Street, Dunstable.
However, when it was announced last week that the company entered administration for the second time this year, he was told he would not receive the product – or even a refund.
So Adam spent Friday morning (November 1) outside the Blockbuster store in West Street with a picket sign and a megaphone, demanding a refund.
He told BBC Three Counties: “I’ve got £450 in that company and I’m not getting anything for it.
“I think it’s disgusting. It’s an absolute disgrace that they’re taking people’s money knowing they’re possibly going into administration.”
Blockbuster originally offered Adam games and DVDs to the value of a Playstation 4, but he declined, calling the incident a ‘breach of his consumer rights’.
Adam said: “They need to be up-front and open with their customers. It’s that simple.”
Eventually, police arrived at the scene, and Adam entered into a dialogue with the store’s manager which resulted in him getting a full refund.
Adam, who said he sympathises with the Blockbuster staff, said: “I said to the guys in the store ‘I’m really sorry about it, it’s not your fault, it’s the corporation’s fault’.”
The manager of the Blockbuster store was unavailable for comment.