‘Two years to fix? It’s Virgin on ridiculous!’

March 2017. Credit: Andy Godly
March 2017. Credit: Andy Godly

A frustrated Dunstable resident took to Twitter to demand that Virgin Media fix a “dangerous” phone cabinet.

The “hazardous box” was located on the corner of Albion Street and Victoria Street, opposite the Our Lady of Czestochowa church, with Albion Street resident, Andy Godly, claiming the cabinet had been precariously taped up for at least two years, its doors blowing open and leaving cabling exposed.

The cabinet is now fixed. Credit: Andy Godly.

The cabinet is now fixed. Credit: Andy Godly.

The fed-up resident said community members had been calling Virgin Media for years trying to get the problem fixed, but that nothing had been done, despite claims that the company’s maintenance vans had been being spotted at the sight nearly every week.

In a bid to see change, Andy shared a picture of the unsightly box on Twitter, tagging the government’s Health and Safety Executive account, and now believes his vocal actions spurred Virgin into action.

Andy, 50, a groundsman, claimed: “I have seen at least three near misses at the box when children on bikes and scooters nearly collided with elderly pedestrians.

“Virgin staff visited it almost weekly but couldn’t be bothered to fix it - even the police came out once and taped it up!

July 2016. Credit: Google Street View.

July 2016. Credit: Google Street View.

“I decided to post it on Twitter and Don’t Let Dunstable Die shared it on their Facebook page.

“It’s bizarre! I shared it on Thursday evening (March 9) and by 2.30pm on the Friday it was fixed!”

Andy is pleased that the box is now mended and thinks it is a “miracle” that troublemakers hadn’t taken advantage and melted the wires.

He claims: “I’m glad Virgin Media came and fixed it but it just goes to show that if you complain individually you don’t get anywhere!”

July 2015. Credit: Google Street View

July 2015. Credit: Google Street View

“It was a silly little thing that nobody wanted to take responsibility for, and was untidy and dangerous.The other week one of the doors got knocked off!”

A Virgin Media spokeswoman said: “We take all feedback from customers and residents very seriously and we endeavour to resolve any issues we are made aware of as quickly as possible.

“We apologise to residents in the Victoria Street area of Dunstable and can confirm we have now secured the cabinet.”