Moneypenny is here to help sell your home

The company say that they have always maintained full teams to complement the requirements of each branch but as the industry is typically unpredictable there are times when an agent will be more busy than others such as when negotiating a sale or dealing with a mortgage enquiry.

To ensure that they do not miss one call the they have recruited the services of ‘Moneypenny’, a dedicated team which works to intercept each call beyond the standard number of incoming rings and deals with the enquiry efficiently to make certain it reaches the correct person.

An email is generated immediately and sent to the desk top and mobile device of the person the call was intended for, ensuring that a call is never missed, they in turn respond to the email promptly and so this service captures every business opportunity.

Moneypenny is not a call centre, they provide business to business solutions and have received the Queens Award for Enterprise & Innovation and were nominated by the Sunday Times as one of their ‘Top 100 Best Companies to work for’.

For Urban & Rural they provide them with their own dedicated assistants who they know and trust that work just as if they are based in one of their branches.

Briefed on the business they are working for the Moneypenny representative really does offer a genuine addition to a company’s service which, Urban & Rural say has been really well received by their clients following two months of trials.

Nobody likes calling a business only to be left waiting, Urban & Rural have once again embraced technology to ensure that their investment in service and marketing remains second to none in what are

Estate agency is all about service and marketing and with this additional investment Urban & Rural can assure their clients that that they receive the best possible service every time.