Demoralised staff in council-run residential home in Dunstable

Greenacre Residential Home
Greenacre Residential Home

A residential home in Dunstable “requires improvement” according to a recent inspection by the Care Quality Commission.

Greenacre Residential Home on Brewers Hill Road was one of a third of 63 residential homes across the central region of England to score the second-lowest rating.

The home was rated “inadequate” for it leadership, with the less severe score of “requires improvement” for all the remaining fields.

By far the worst criticism in the report was aimed at the management of the home, which is run through Central Bedfordshire Council.

The report stated: “We found the manager’s focus was getting the paper work done.

“None of the staff felt they were well supported by the manager. There was a culture of ‘blame’ and staff felt that they were mainly being ‘told off’ for what they had not done well and not praised when they did well.”

It added: “At the time of the inspection six staff had been suspended from work. Staff told us that ‘suspensions’ were used regularly and they lived with the fear of being suspended.”

The report noted that staff were recruited appropriately and that medicines were handled safely, although records were not stored securely.

It went on to state: “We observed some examples of good care from individual staff that were supporting people well.”

Two unannounced inspections of the home – which accommodates up to 42 elderly residents – had been carried out by CQC inspectors on January 23 and 30.

In response to the report, a Central Beds spokesman claimed the council had taken “urgent action” to rectify matters.

She added: “This includes strengthening the management team, recruiting staff to vacancies, conducting a review of each resident by social workers and meeting with relatives.

“We are naturally disappointed by the findings of the CQC report when we continually strive to provide high-quality care services within Central Bedfordshire. We have ongoing monitoring arrangements in place to ensure that the improvements are made and also sustained.”

The report is available to view here.