Accessibility Day event takes off at Luton Airport

A special event to help passengers with both hidden and visual disabilities has been hosted by Luton Airport and easyJet.

The Accessibility Day, which offered an opportunity to experience all aspects of the airport’s passenger journey, was attended by 40 people along with friends and family members.

The tour included the airport’s check-in, security search, departure lounge and terminal facilities and to board an easyJet aircraft.

Sally-Anne Lonsdale, a special needs teacher who attended with her children Ayla and Eva, said: “The whole airport team were so helpful and kind, especially the security team who spent so much time showing Eva and Ayla the equipment and talking through each stage.

"Their patience and kindness mean so much. Only a year ago, Ayla couldn’t even leave the home as her sensory needs and anxiety were so extreme she was housebound and living a very restricted life. To have the experience day means the world to us and Eva just couldn’t stop smiling the whole way around. I can’t express how events like this truly help families like ours.”

Clare Armstrong, Head of Guest Experience at London Luton Airport, said: “This event underlines our commitment to ensure that every passenger, regardless of any disability or additional assistance requirements, feels confident that each stage of their journey through London Luton Airport will be simple, friendly, and safe.”

Hugh McConnellogue, Director of Airport Operations at easyJet, added: “easyJet flies hundreds of thousands of customers who require special assistance so we know how important it is that our customers feel confident that they’ll be supported when they fly.”