All House of Fraser gift card holders will receive replacement e-vouchers

All House of Fraser gift card holders will receive replacement e-vouchers
House of Fraser entered into administration in August due to debt (Photo: Shutterstock)

House of Fraser gift card holders have been informed via a letter that they will receive replacement e-vouchers to spend online.

The high street giant entered into administration in August due to debt, before being bought over by retail tycoon Mike Ashley and his company Sports Direct.

Keeping a promise

Shoppers who had gift cards to use in the store were then left in limbo, but House of Fraser promised to replace the cards and asked customers to send them to its head office, according to MoneySavingExpert.com.

Original details given to customers regarding the replacement of gift cards were quite vague, with some customers worried that they would not be replaced.

However, House of Fraser customers have begun to receive letters informing them that they will be issued with replacement e-vouchers of equivalent value that can be spent online.

These letters tell customers that they can claim their e-voucher by emailing their customer reference number, along with their full name and postcode.

These e-vouchers must be spent directly on the House of Fraser website.

Customers have shared their relief on social media

‘House of Fraser gift cards are now worthless’

Martin Lewis, founder of MoneySavingExpert.com, said: “This seems to be good news for the House of Fraser customers who have been waiting on tenterhooks to see if their gift cards are worth anything.

“It is important to understand that legally, House of Fraser gift cards are now worthless –-your only legal recourse is being a creditor to the company. So from that perspective this is good.

“Though of course, House of Fraser was bought by a big company with strong finances and customers have more than just legal rights – they have legitimate expectations too and it’s quite understandable that many people believe their gift cards should be honoured.

“This seems to be a decent halfway house. People are going to get the cash they expected but House of Fraser has managed to ensure this liability will not be on their books for too long.

“So I would urge people who have these gift cards to check their post. If you haven’t already told them you have a gift card, tell them now.

“I’d then urge you to check your post to make sure you get it, and then go in and make sure you spend it before the end of January. If I’m really honest though, I’d go and spend it before – just to be sure.”